Managing Difficult Conversations

13th Sept 2024 | 09.30-12.30 | online | £65 + vat per person

Understanding your own communication style and adapting your style to more effectively deal with difficult situations. Spotting signs, understanding body language and active listening.

Consider how to plan and prepare ahead of a difficult conversation, to help you become a more effective communicator.

Discuss the ways in which effective communication can motivate your team and boost morale.

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